All returns should be made within 30 days. There are no returns on custom orders accept if there is breakage in shipping. Then the items will be replaced, free of charge. Any breakage after 30 days will be replaced at 50% of retail price unless the breakage is due to accident or malice, then replacement will be charged at 100% of cost. As an artisanal product, slight irregularities are part of the aesthetic beauty and charm in the work. Each piece is handmade and occasionally irregularities lead to cracking and wear. Although the items are durable, sometimes pieces wear out after a time. Wear from regular use over a period of years is normal.